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Accessing the IT Helpdesk Portal
The IT Helpdesk Portal a.k.a. IT Support Portal is a customized website that every organization crea
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Tracking Tickets
Clicking on this icon will lead you to the Tickets page. A list of all Open or Pending tickets will
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Raising a Ticket/ Reporting an Incident
Incidents are unplanned events that disrupt day-to-day tasks and interfere with your productivity. A
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Browsing Knowledge Base Solutions
Clicking on this icon will lead you to the Solutions page. This page lists all the how-to content, b
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Viewing Announcements
The Announcements section is used by your organization to communicate and notify you about system ou
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Using the Search Bar
Entering a key term or a query in the search bar will fetch relevant results in a dropdown and list
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Viewing your Notifications
You can keep up with the latest updates and information regarding your tickets, requests, approvals,
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Replying to your Ticket
TO REPLY TO YOUR TICKET:
1. Click the Your Tickets icon or; Alternatively, you can also click