Replying to your Ticket

TO REPLY TO YOUR TICKET:

1. Click the Your Tickets icon or; Alternatively, you can also click the Tickets tab

2. The Ticket list page will open with a default view of your Open or Pending tickets.

3. Click on the link to a ticket you want to add a comment/reply to. Reply field box or;

4. Click the Alternatively, you can also click the Reply button.

5. Enter details and click Reply.

6. Your reply/comment will get added as a note to the ticket and you can view it as thread within the Ticket Details page.