Raising a Ticket/ Reporting an Incident
Incidents are unplanned events that disrupt day-to-day tasks and interfere with your productivity. A business application not working, web pages running slowly, personal devices broken are all examples of interruptions that can hold up important activities.
1. Clicking on this icon will lead you to the Submit Ticket page which populates a form that will help you record details of the incident and associate an asset, thereby providing contextual information to your IT teams.
- Your email address will get automatically populated in the Requester Email field.
- Enter other details in the fields displayed.
- While entering a subject, how-to-articles will be populated under Related Articles if they have been curated and logged by your IT department.
- You can choose to read the article if it’s relevant to your problem or continue to enter other details.
2. Also don't forget to always choose the related asset when reporting an incident regarding your equipment. In case that you cannot find the equipment in your list of Assets, please fill up your Asset Tag and type of equipment in the ticket description.
3. Click Submit.
4. Your ticket gets created and will be logged in the Tickets tab.